| COUNTRY | SHIPPING COST |
| New Zealand | $9.95 flat rate |
| Australia | $25.00 flat rate |
Products include New Zealand GST. Australian customers are exempt from paying this GST.
How is my order shipped?
Expected delivery times vary depending on location however please allow 10 working days.
You will become the owner of the goods once they leave our premises. Once the goods have left our premises we no longer have any responsibility for any loss or damage to the goods.
Once the goods have left our premises any losses incurred due to Shipping Losses or Customs Seizure are transferred to you. In most instances insurance is available for a small fee, you should contact us should you wish to have the goods insured.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. We will try to deliver your goods within 10 working days but delay in delivery is sometimes outside of our control. Any dates we give you for delivery are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivering the goods to you unless caused by our negligence.
Will you ship to P.O. Boxes?
No, we do not ship to P.O Boxes.
Product Returns
All products are guaranteed against defects for a period of 30 Days and always in accordance with the manufacturer’s or supplier’s guarantee and warranty conditions. We cannot offer a customer satisfaction guarantee.To make a return:
Unless otherwise stated, and subject to your statutory rights in respect of quality and fitness for purpose, we make no representations or warranties, either express or implied, of any kind with respect to products sold.
Product returned to us will be at your expense. All goods must be in their original packaging and be unused / unsoiled to be considered for warranty repair / replacement. Used Goods will not be accepted under any circumstances. Any accepted replacement will be sent, at no charge, to you within 7 working days from the date we receive your fault product.
To make a return: E-mail us at: info@adultnovelties.co.nz
Explain the products defect and provide us with your original Order Number. Be sure to include your Name, Address, Telephone number, and e-mail address.
Once you contact us, we will e-mail you a Return Authorisation Number and the correct address to ship the item to.
Once you have all the correct information place the item in its original box or covering along with your original Receipt.
Please write the supplied Return Authorisation number on the Receipt.
The customer shall be responsible for shipping costs for all warranty and returns.
All returns (other than for Faulty goods) are subject to a 15% restocking fee and any shipping costs incurred in the transaction / return.
NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORISATION NUMBER.
